Last updated: May 26, 2025
As a service-based IT company, our work involves investing significant time, effort, and resources into planning, development, and execution as soon as a project or service is initiated. Therefore:
No Refunds After Service Commencement
Once a service has been initiated, project work has started, or deliverables have been provided, payments are non-refundable.
Advance Payments / Deposits
Any advance payments or deposits made towards a service or project are strictly non-refundable. These amounts secure your service slot and cover initial resource allocation.
Exceptional Circumstances
Refunds may only be considered in exceptional cases, such as:
If we are unable to deliver the agreed service due to internal limitations.
If a duplicate payment has been made by error.
Third-Party Costs
Fees paid to third-party vendors (e.g., hosting, domains, software licenses, APIs, etc.) are non-refundable, as they are governed by the policies of those respective providers.
We understand that sometimes situations change, and projects may need to be paused or canceled. To ensure fairness:
Before Project Initiation
If a cancellation request is made before any work has started, you may be eligible for a partial refund, excluding administrative/processing charges and third-party costs.
After Project Initiation
Once the project has begun, cancellation is possible but no refunds will be issued. In such cases, you may request to reschedule or adjust the scope of work, subject to mutual agreement.
Recurring Services (e.g., Maintenance / Retainers)
Cancellation requests for recurring services must be made at least 15 days prior to the next billing cycle.
If not, the next cycle will be charged, and cancellation will take effect from the following cycle.
Custom Contracts
For projects under specific contracts or agreements, the cancellation terms outlined in the signed contract will override this general policy.
If you have any questions about this Privacy Policy, You can contact us: